Jerry H. Seibert, MA

Vice President of Diagnostic Services

Jerry H. Seibert

Jerry Seibert is Principal and Vice President of Diagnostic Services of Metrus Group. He has 20 years of experience working with organizations to measure and improve customer, employee and other stakeholder perceptions. In addition to leading a wide range of client engagements, Mr. Seibert has also led research in internal customer service and its connection to business outcomes. He has designed and implemented employee surveys for numerous organizations, ranging in scope from global entities to small privately held firms.

Mr. Seibert has developed a suite of customer surveys that were very widely accepted, and were administered to over 5,000,000 recipients annually across more than a thousand organizations in the US, Canada and Australia.

He is a frequent speaker for both public and private forums, including such organizations as the Society for Industrial and Organizational Psychology, Society for Human Resource Management and the Institute for Supply Management.

He is the co-author of Hidden Drivers of Success: Leveraging Employee Insights for Strategic Advantage, published by SHRM in 2013. He has more than 20 publications to his credit in a variety of peer reviewed and professional journals, including "Reversing Course? The Pitfalls of Outsourcing" (Quality Progress, July 2011) and "Power to the People" (Quality Progress, April 2010).

Prior to joining Metrus Group, Mr. Seibert was President of Parkside Group, an international healthcare customer and employee survey firm.

Mr. Seibert received his M.A. degree in Industrial/Organizational Psychology from Western Kentucky University in Bowling Green. He has a B.A. in Psychology from the University of Delaware.

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